Customer Service

Delivery and Storage

Every aspect of our service is tailored to the particular wishes of the bride and groom, including the storage and delivery arrangements for presents.

For example, some couples like to take delivery of all available presents before the wedding, and we are happy to arrange this wherever possible. Others prefer not to leave their home full of presents when they are away on honeymoon, in which case we will store them safely until delivery is required. In fact, we can offer storage without charge for up to nine months from the date of the wedding.

Delivery of your presents is free to any UK mainland address, once the total retail value of the items purchased from your list has exceeded £2,000. All other mainland deliveries are charged at £25.00 per delivery. Most deliveries are by our own driver, who will call you well in advance and arrange a convenient time window. We can arrange delivery in the evening and over the weekend.

Should you be moving abroad after your wedding, we can easily arrange shipment of your presents overseas. And if you are heading for a non-EU country, we can reclaim the VAT on the value of the presents shipped and refund it to you.*

*If you would like your presents shipped abroad please contact our Hungerford office to discuss the options available when you first register.