Customer Service

Compiling a List

As soon as you arrive at the showroom, you will be struck by the cheerful, relaxed ambience. This is just how it should be, because choosing your wedding presents should to be fun. Indeed the first decision you will need to make is between coffee, tea or a glass of champagne!

Our knowledgeable and experienced staff will then discuss your design tastes and preferences, and any preliminary thoughts you have, and guide you through the process of choosing your presents. There are no long forms to complete or bar-code readers to carry round. Instead, there is sensible and perceptive advice from people who really do want to help you make the wisest choices.

While it is certainly possible to choose all your presents in a single session, all those decisions can prove exhausting and so we recommend pacing yourselves over two or three appointments.

Once you have registered, either online or in our showroom, you will be able to view your list, via a unique user name and password, on our website. There, you can add or delete presents from your list, customise it's appearance and see all the information relating to your list.

Your presents can be chosen from the wide selection of lovely things on view in the showroom, and from a library of catalogues and brochures from famous manufacturers and designers across the globe.

You can also chose your presents from our extensive online showroom. Please do note, however, that our online showroom represents only a tiny fraction of the possible options open to you. If there is something you are after that you can't find there, please contact us and we will do our best to source it for you.

Some items are exclusive to Wedding Presents Direct. Others are sourced or commissioned especially for you, such as antique silver or an original painting of your church wedding venue. And if there is something you have seen elsewhere that we do not currently offer, we will do our utmost to find it.